Shipping &Delivery
How we deliver digital products, training materials and consulting resources to you.
Instant Digital Delivery
Most products in our shop — templates, toolkits, workbooks, guides and compliance packs — are digital downloads. After completing checkout, you will receive an email with a secure download link. Items are also accessible from your account dashboard and client portal for the duration of your licence.
Digital Downloads
Available immediately after payment confirmation. Download links remain active for 30 days. Save your files promptly.
Physical Materials
Printed training manuals, certificates and branded resources are shipped via standard courier. Allow 5–10 business days depending on location.
On-Site Delivery
For site visits, workshops and audits, our consultants deliver services in person at your facility or project location.
Delivery Timeframes
| Product / Service | Delivery Method | Typical Timing |
|---|---|---|
| Digital templates & toolkits | Email + Portal download | Instant |
| Training workbooks (digital) | Email + Portal download | Instant |
| Guides & whitepapers | Email + Portal download | Instant |
| Compliance packs | Email + Portal download | Instant |
| Printed manuals & certificates | Courier / post | 5–10 business days |
| Consulting reports | Secure email / Portal | Per engagement schedule |
| Training & workshops | On-site or virtual delivery | As scheduled |
International Delivery
We serve clients across Africa, Australia and beyond. Digital products are available worldwide without restriction. Physical shipments to remote or international locations may take additional time and may be subject to customs clearance, duties or local taxes which are the responsibility of the recipient.
Access Issues
If you do not receive your download link within 10 minutes of purchase, please check your spam or promotions folder. If the issue persists, contact us at: info@quachaadvisors.com and we will resend your access details promptly.
Order Tracking
For physical shipments, we provide a tracking number via email once the order has been dispatched. You can use this number to monitor delivery progress through the courier's website. For digital products, confirmation of successful download is available in your account order history.
Lost or Damaged Items
If a physical shipment arrives damaged or does not arrive within the expected timeframe, notify us within 14 days. We will investigate with the courier and arrange a replacement or refund as appropriate.
Need delivery assistance?
Our support team can help with downloads, tracking and access questions.