RefundPolicy

Last updated: July 2026

1. Overview

At Quacha Advisors, we stand behind the quality of our digital products and services. This Refund Policy sets out when and how you may request a refund or cancellation. By making a purchase or booking, you agree to the terms outlined here.

2. Digital Products

Our shop sells digital downloads including templates, toolkits, workbooks, guides and compliance packs. Because these are intangible goods delivered instantly, we generally do not offer refunds once access has been granted or files have been downloaded.

Exception: If you experience a technical issue that prevents you from accessing a purchased product, or if the product description was materially misleading, contact us within 7 days of purchase. We will review your request and may issue a replacement or refund at our discretion.

3. Consulting and Advisory Services

For consulting engagements, site visits, workshops and advisory retainers, refund eligibility depends on the stage of delivery:

• Before work begins: If you cancel before any work has commenced, you may receive a full refund of any deposit paid, minus reasonable administrative fees where stated in your proposal.
• Work in progress: If work has commenced, refunds are calculated based on completed deliverables and time spent. Any completed milestones or reports delivered are non-refundable.
• Post-delivery: Final project deliverables and completed engagements are not eligible for refund. We remain committed to addressing any quality concerns through revisions where included in the scope.

4. Training and Workshops

For scheduled training sessions, workshops and executive briefings:

• Cancellations made more than 14 days before the scheduled date are eligible for a full refund.
• Cancellations between 7–14 days before the event may receive a 50% refund or full credit toward a future session.
• Cancellations within 7 days of the event are non-refundable, but may be transferred to another participant from your organisation.
• No-shows are not eligible for refund or credit.

5. Subscriptions and Recurring Billing

If you subscribe to a recurring service (e.g., ongoing advisory support or portal access), you may cancel at any time. Cancellations take effect at the end of the current billing period. We do not provide prorated refunds for partial months unless required by law.

6. How to Request a Refund

To request a refund, contact us at: info@quachaadvisors.com with your order number, date of purchase and reason for the request. We aim to respond within 5 business days. Approved refunds are processed to the original payment method within 10 business days.

7. Non-Refundable Items

The following are not eligible for refund:

• Customised consulting work already delivered.
• Digital products that have been downloaded or accessed.
• Late cancellation or no-show fees for training and workshops.
• Gift cards, vouchers or promotional credits.

8. Disputes

If you are dissatisfied with how a refund request was handled, please contact us directly so we can resolve the matter. We are committed to fair and transparent outcomes.